For the returns of new and unused e-bikes within 10 days of receipt. Please note we'll charge a $200 restocking fee.
For the return of used e-bikes within 10 days, we charge a restocking fee that is 20% of the total order value.
Deliveries that are refused will be charged a $200 flat fee to partially cover our handling costs.Approved returns of defective items within 10 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.
Our return policy is valid 10 days from the date of delivery. The bike must be in brand-new condition for the return authorization to be approved.For bicycles and accessories purchased at a Wing dealer (not at wingbikes.com), or any third party, our return policy is not available and returns are subject to the discretion of the dealer.
If you have any questions about Wing’s return policy, please contact firstname.lastname@example.org*Please Note* : Please ensure you are happy with your order and all the order details are correct before completing checkout. Once your order has been placed, any cancellation requests fall under the above return policy and will be subject to the $200 fee. Additionally, if the shipment details have been passed to our shipping carrier, you will also be liable for the return shipping cost. Address change requests are subject to a fee. Purchases from outside the 48 states (Hawaii, Alaska, International), cannot be returned and the customer is always responsible for any customs, duties, and taxes that are due within their own country. Wing is not responsible for any import costs associated with customs, duties and taxes from outside the USA. It is the buyer's responsibility to know the costs associated with importing a product into the country it is shipping to.